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ShoppingSpot > Top 10 Consumer Complaints

Top 10 Consumer Complaints

Fifty consumer agencies are polled each year to determine the top 10 consumer concerns, and auto sales, auto repair and home improvement have topped the list every year since 1994, according to the National Association of Consumer Agency Administrations (NACAA) and the Consumer Federation of America (CFA). The top 10 areas for consumer complaints are:

  1. Auto sales
  2. Auto repair
  3. Home improvement
  4. Household goods
  5. Credit and lending
  6. Mail order
  7. Auto leasing
  8. Landlord/tenant
  9. Utilities
  10. Travel/tourism

Source: The National Association of Consumer Agency Administrations and the Consumer Federation of America.

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